FAQ

Can we customize our jerseys?

 Yes! We are the creators of the Regular, Relax and Box Fit jerseys. You can also add or take away length and lower necklines if needed. Everyone’s body is different and we want you to be comfortable so when you’re out on the track your head is in the game and not worrying about your outfit.

 

What sizes do you offer?

Our collection is sized from XX-Small to 3X-Large. If someone is in need of another size we are able to custom make one off measurements. Extra charges may apply, it depends on the style.

 

How do I figure out what size I am?

We have a measurement chart; however, because the fabrics we use have stretch we highly recommend ordering a sample size run to try on. Someone who may measure as a size medium may prefer to wear their jersey loose and order a large, or prefer theirs tight and order a small. Trying them on also allows you to see how the length sits on you and if you’d like yours shorter or longer.

 

How do I order a sample size run?

You can do so right here. A deposit of $150 is required per size run of 6 (x small to xx large). Once returned, the deposit will be put towards your order or reimbursed.

 

How long does it take to have uniforms made?

Online purchases are shipped within 1-2 weeks.

Team orders:

3-6 weeks for non-sublimated jerseys

4-6 weeks for sublimated jerseys

Rush orders can be done in as little as 1-2 weeks with a rush order fee. Fee depends on the time frame and quantity of jerseys to be rushed. Please contact us to see what we can do for you info@monstermuffin.com

These time frames are from the date the jersey design is approved and the full order is placed with payment. We require a minimum of 50% to start any order with the balance due before shipping. 

 

Are YOU a derby girl?!

As a matter of fact I am! I skate with the Toronto Roller Derby. A great group of people who I’m proud to call my derby family.

  

If I live in your area may I come pick up my order?

Yes for sure! We do operate by appointment only so you will have to phone or email to book an appointment. Phone: 905-551-0821 or Email: info@monstermuffin.com

 

What are your return/exchange policies?

You have 7 days from the date you receive the item to request refund/exchange. Shipping is the customer’s responsibility. Please email us before sending anything back.

If the return is due to a misspelled derby name or number and is our fault we will replace the jersey at no cost. If the name matches what was on the order form it is then the cost will fall upon the customer. Please triple check the spelling of each and every skater.

Refunds or Exchanges are not available on custom orders.

 

Who pays for shipping or border fees?

The customer is responsible for all shipping and border fees that your country may charge. Because we are Canadian made and fall under NAFTA there are typically no fees for our product going into the US.

 

What happens if there is a faulty payment?

If, for whatever reason, your payment does not go through your item(s) will not be shipped until it clears. If you have paid by cheque and it bounces (insufficient funds) a $45 charge will be applied to the order.

 

How secure is your store?

Payments are made securely through PayPal, no account needed. We do not sell or lend out any of your information to any third party company.

 

What are your payment options?

We accept payment via all major credit cards, Paypal, Email Money Transfer and good ol’ fashioned cheques. If we meet in person you may also pay by cash or credit card.

 

Aw man, I just read all that and still didn't have my question answered.

Not a problem, send us an email (info@monstermuffin.com) or give us a shout 905-551-0821 and we’ll get you all sorted out.

 

Size Chart

 

 

How To Measure

Bust / Chest

Wrap measuring tape under your arms, across the fullest part of your chest or bust. Make sure measuring tape is parallel to the floor with arms at your sides. It may be easier to have someone assist you.

Waist

Wrap measuring tape around the smallest part of your waist, usually 1" to 2" above belly button. Again, make sure

Hips

Wrap measuring tape around the fullest part of you hips. Your hips are usually 6" below waist or half way between belly button and crotch. Make sure measuring tape is once again parallel to floor.

 

Uniform orders, please contact us to order a sample size run for your team to ensure the perfect fit.

Need special sizing? Email us your measurements and we can custom fit any of our styles to you!