General Questions

How secure is your store?

We value your privacy and will not sell or lend out any of your information to any third party company.

What are your payment options?

We accept payment via all major credit cards, Paypal, and Email Money Transfers.

Who pays for shipping or border fees?

You, the customer are responsible for shipping costs. Most of our items are made in Canada and fall under CUSMA. This means our USA customers shouldn't need to pay duties or taxes. In the end it is up to customs to decide. We have found nearly all our packages to the USA are not charged fees. Outside of North America there may be fees and those would be the customer's responsibility as well.

What are your return/exchange policies?

We want you to love your order and feel comfortable and confident every time you put it on. If you’re not 100% satisfied please contact us and we’ll do our best to make it right. You have 7 days from the date you received the item to request refund/exchange. Shipping is the customer’s responsibility. Please email us before sending anything back. Custom orders cannot be refunded/returned. If we made an error, we’d be happy to make a replacement of what was ordered.

Where are your products made?

Most items, like uniforms, bottoms, track jackets, sleeveless hoodies, armbands, helmet covers, neck gaiters, etc are all made in Canada. Some of our merch line like hats and mugs are made elsewhere but printed in Canada. We try to keep as much as we can made in Canada or the USA. All of our garment labels, tags and promotional printing are all made in Canada as well.

Are YOU a derby skater?!

As a matter of fact I am! I skated for a few different teams during my years, all within Ontario. Currently, I am on the Striking Vikings of Renegade Derby Dames. Excited for the 2024 season, can't wait to get out there and have some fun.

Uniform & Team Ordering Questions

How do I get started?

Send an emial to info@monstermuffin.com with your team name, logo, design ideas and we'll get the ball rolling for you!

How do I place an order?

New MM teams:
Once we have an account setup for you, we'll create your very own custom team page you can order from anytime. You can place a single or multiple uniform order.  You'll be able to order custom team jerseys, track jackets, armbands, helmet covers and so on! You'll also be able to add other items from our website for a one stop shop.

How do I order a sample size run?

You can do so right here. A deposit of $150 is required per size run of 6 (2XS to 4XL). Once returned, the deposit will be put towards your order or reimbursed.

How long does it take to have uniforms made?

A lot of things come into play here but we aim to get you your jerseys within 4-6 weeks. Things that can cause delay are the time of year as we are very busy from Jan to June. Its best to get your order in as soon as possible if you need uniforms during this time. If you’re setting up an account for the first time and we need to do colour matching or are waiting on logos, these factors too can add to the timeline. 

Can you design our jersey for us and how much?

Absolutely! We offer 1 free basic mockup when we setup your account. If you require something fancy like a monster climbing a building being hit by lightning, we can get you a quote to work with one of our fine designers.

Can you colour match or mimic our current jersey design?

We sure can! To get a near perfect colour match, please mail us one of your jerseys. Email us ahead of time so we know its coming and so that we can give you all the shipping and label information for the package. If you don't need it to match perfectly, we can create something for you based on photos of the jersey, front and back. Please also send all logos, fonts and artwork that you may have.

Can you design our team/league logo for us?

We sure can. This can be a lengthy process depending on how far you have come with your design already in respects to ideas. If you have a lot of different directions this will add time for us to narrow it down. Its best to have team votes and get to a solid idea so our designer has a clear image of what you need. Logos are quoted individually.

What format do you need artwork sent in?

If you have an eps or ai vector file in CMYK colour format, that would be the best. We can also work from pdf and some jpegs but they will need to be 200dpi resolution in the size you need it. So say you need the logo 15" tall, we would need it to be saved at 15" tall at 200dpi. If you're not sure, no problem, send us what you have and we'll take a look for you. 

How do you ship orders?

Unless otherwise requested, we ship all Canadian order with Canada Post. Orders going to the USA under $200 are shipped with USPS. Larger than $200 are shipped with whichever courier has the best price and delivery time. Because we're made in Canada we have free trade with the USA so there shouldn't be any duties or taxes. In the end, it is up to customs to decide.

Where are Monster Muffin uniforms made?

Right here in Canada! We have an amazing team dedicated to maintaining quality in each and every piece since 2004.